Delivery & Returns

Thank you for choosing JoeModelHobby! We are dedicated to delivering your favorite models and collectibles safely and efficiently to your doorstep worldwide.

Below you will find everything you need to know about our shipping processes and return policies.

✈️ Shipping & Delivery Policy

We partner with premier cross-border logistics networks, including Cainiao Express and YunExpress, to provide reliable global tracking and delivery.

1. Delivery Estimates & Destinations

We ship to most major international destinations (North America, Europe, Asia-Pacific, etc.).

  • Order Processing: Most in-stock items are packed and handed over to our carriers within 1–3 business days.
  • Estimated Shipping Time:
    • Air Express (via Cainiao Express / YunExpress): Typically 10–15 business days.
    • Sea Freight (Ocean Shipping): Typically 25–50 business days depending on your destination country and local port/customs clearance speed.
  • Please Note: Delivery timeframes are estimates. Delays caused by customs inspections, port congestion, extreme weather, or peak holiday seasons are beyond our control.

2. Tracking Your Order

Once your package is dispatched, a shipping confirmation email containing your tracking number and a tracking link will be sent automatically. You can track your model’s journey directly via our website or standard global tracking platforms.

3. Customs, Duties, and Taxes

  • All prices listed on our website exclude international import duties, VAT, and customs fees.
  • As the importer of record, the buyer is solely responsible for paying any local customs duties or clearance taxes levied upon arrival in the destination country.

📦 Return & Refund Policy

Because hobby models and collectibles are fragile and often limited-edition items, we implement strict guidelines to guarantee product authenticity for all our customers.

1. 7-Day Return Window

You must contact us at support@joemodelhobby.com within 7 days of delivery to request a return.

2. Return Eligibility & Conditions

  • Eligible Items: The product must be unopened, unused, and completely sealed in its original manufacturer packaging (including outer shrink-wrap, inner blisters, and box seals).
  • Ineligible Items: We cannot accept returns for items that have been opened, assembled, unsealed, or modified.
  • Sale Products (Final Sale): Any items purchased on sale, clearance, or during a promotional event are considered FINAL SALE and are not eligible for returns or refunds.

3. Damaged or Defective Items

We pack every parcel with the utmost care. However, if your item arrives with a severe manufacturing defect or transport damage:

  1. Contact us within 7 days at support@joemodelhobby.com.
  2. Provide your order number along with clear photos or an unboxing video showing the shipping label and the damage.
  3. Note: Minor creases, scuffs, or corner dents on the product’s outer retail box incurred during international transit do not qualify as product defects, provided the inner model remains undamaged.

4. Return Shipping Fees

  • Change of Mind / Personal Preference: The buyer is responsible for return shipping fees and trackable shipping services back to our facility.
  • Our Error / Verified Defect: We will cover the return shipping costs or issue a prepaid return label.

5. Refund Processing Time

Once our warehouse receives and inspects your returned package to ensure it is unopened, we will process your refund. The funds will be credited back to your original payment method (PayPal or Antom) within 7–10 business days.

📨 Need Help?

Have a question about your shipment or need to start a return? Our global customer support team is here to assist!

  • Operating Entity: Hong Kong Model World Global Limited
  • Email Support: support@joemodelhobby.com
  • Website Support Page: https://joemodelhobby.com/