If you open your package and discover a factory defect (such as missing parts inside a factory-sealed plastic bag), please do not start assembling or gluing the kit. Contact us immediately at support@joemodelhobby.com with your order number and clear photos of the sealed runners or the instruction booklet highlighting the missing pieces. We will contact our distributors or manufacturers to secure replacements for you.

You have 7 days from the confirmed delivery date (as shown on the carrier's tracking history) to contact our customer support team at support@joemodelhobby.com and initiate a return request.

To be eligible for a return, the product must be completely unopened, unused, and still factory-sealed in its original packaging. Please remember that all products purchased on sale or during promotional discount events are considered final sale and cannot be returned or refunded.

Once your order is dispatched, you will automatically receive a shipping confirmation email containing a tracking number and a direct tracking link. You can use this link or copy the number into global tracking portals to view your model’s journey in real time.

You can request an order cancellation or change within 24 hours of purchase by emailing support@joemodelhobby.com, provided the package has not yet entered our logistics fulfillment line. Once your order has been securely packed and handed over to Cainiao Express or YunExpress, we are strictly unable to cancel the shipment, modify items, or reroute the delivery address.